All inland orders are dispatched by Royal Mail Recorded Delivery. International Signed For is used for Europe. We reserve the right to change this without notice.

A tracking number will be provided via email upon dispatch of order.

If packing appears to be damaged upon receipt, please state so when signing and notify us via email with your order number within 7 days.

RETURNS

Batteries should be fully charged before first use. It is recommended to charge and discharge new batteries at least 4 times, this helps condition the battery and reach its full capacity. It is normal for a new battery to take a small charge, if this happens turn off the charger and allow to cool and start the charge again.

Should you still need to return the battery, the procedure below should be followed:

Log in to your Order History on the website

Click on the link Need to return this Product

A new page will be opened up to request a RMA number.

If the return is accepted, an email will be sent with details of the next step to take.

Goods should be returned within 14 days for exchange or refund. When returning a package, the RMA number must be written clearly on the outside. Goods must have original packaging and include reason for return.